ITQAN
Industrial Engineering Lean Six Sigma and Project Management Services
Detailed service catalogue for industrial and service organizations
Purpose of this catalogue
ITQAN offers structured support to improve productivity, quality, delivery and project execution. This catalogue explains twelve established service categories, the work included in each engagement, the outputs clients receive and the evidence used to evaluate results.
Services are selected from published Industrial Engineering, operational excellence and project management offerings. Package names, scope limits and timeframes are proposed ITQAN configurations. They are not ASQ or PMI approved packages, competitor quotations or guarantees of performance.
Engagement principle
Every assignment begins with an agreed business problem and scope. We validate the baseline, investigate causes, implement approved changes and establish controls with a named client process owner. Targets are agreed after assessment.
Service directory
| Code | Service | Pilot window |
|---|---|---|
| S01 | Work measurement and productivity improvement | 4–8 weeks |
| S02 | Facility layout and material flow improvement | 4–8 weeks |
| S03 | Lean operational assessment and roadmap | 1–3 weeks |
| S04 | Lean flow and service process improvement | 6–10 weeks |
| S05 | Six Sigma defect and variation reduction | 8–16 weeks |
| S06 | Equipment productivity and changeover reduction | 6–10 weeks |
| S07 | Inventory warehouse and replenishment improvement | 6–12 weeks |
| S08 | Standard work SOPs and daily management | 4–8 weeks |
| S09 | Project planning scheduling and controls | 3–6 weeks setup |
| S10 | Project review and recovery | 2–4 weeks planning |
| S11 | PMO setup and managed project support | 8–12 weeks setup |
| S12 | Training and improvement project coaching | Course plus coaching |
How to select a service
Start with S03 when the priority problem is unclear. Use S01, S04 or S05 for a defined operational constraint, delay or defect. Select S09 for a project requiring a credible plan, S10 for a troubled project and S11 for a portfolio requiring consistent governance. Training supports implementation across the catalogue.
Timeframes are elapsed estimates for bounded pilots. Data collection, approvals, operating cycles and client resources may extend them. The signed proposal defines final scope and acceptance criteria.
01 Work measurement and productivity improvement
Service S01 | IE | Proposed pilot 4–8 weeks
Establish reliable work methods, capacity and staffing assumptions, then improve good output using the available resources.
Client need and standard scope
Factories with low output or overtime; administrative and service teams with backlogs or uneven workloads. One production line or service team, selected operations, one agreed shift pattern and a defined product or case mix.
Delivery activities
Agree demand, operating conditions and output definitions; review existing standards and staffing.
Observe task sequences and collect time-study or work-sampling data, including interruptions and rework.
Improve the work method before calculating standards; document performance ratings and allowances when used.
Model bottlenecks, capacity and staffing scenarios; trial revised task allocation and methods.
Compare pilot results under comparable conditions; train supervisors and transfer the monitoring routine.
Client deliverables
Time-study dataset and methods report
Capacity and manpower model with assumptions
Line or workload balance and bottleneck analysis
Standard-work sheets, pilot report and control dashboard
Measurement and acceptance
Measures: Good output per paid labor hour; throughput; overtime; backlog; first-pass quality.
Completion: Client approves study assumptions and standard methods; pilot results are reviewed; a process owner accepts monitoring responsibilities.
Client inputs and application
Demand, staffing and shift records; output and rework history; access to representative work; supervisor and employee participation.
Illustrative application: A garment line can rebalance work between stations. An invoice team can redistribute tasks and remove repeat handling. These are application examples, not claimed ITQAN results.
Scope conditions and benchmark
Predetermined motion-time systems require relevant competence and any applicable licensing. Capacity released is reported separately from realized cash savings.
Published service references: R1 R2. See the benchmark register. Timelines and scope are ITQAN proposals.
02 Facility layout and material flow improvement
Service S02 | IE | Proposed pilot 4–8 weeks
Improve the arrangement of workstations, storage and movement to support efficient operations.
Client need and standard scope
Manufacturing sites, warehouses and processing facilities facing congestion, excess handling or expansion. One department, warehouse zone or production area; operational layouts at an agreed level of detail.
Delivery activities
Document space, equipment footprints, access requirements and operational constraints.
Map material routes and measure distances, frequency, handling and intermediate storage.
Develop alternative block layouts using flow and adjacency requirements.
Compare options for movement, capacity, disruption, investment and maintainability.
Support phased relocation planning and review post-change flow.
Client deliverables
Current layout and material-flow map
Movement and handling analysis
Alternative layouts and selection matrix
Preferred operational layout and phased implementation plan
Measurement and acceptance
Measures: Travel distance per unit or order; handling time; work in progress; usable space; throughput.
Completion: Client selects an option, technical constraints are reviewed and implementation responsibilities are agreed.
Client inputs and application
Accurate dimensions, equipment data, movement volumes, access constraints and designated technical reviewers.
Illustrative application: A store can relocate fast-moving items nearer dispatch. A factory can reduce repeated movement between disconnected process steps.
Scope conditions and benchmark
Building, fire, structural, electrical and detailed conveyor engineering are separately scoped with qualified specialists.
Published service references: R1 R2. See the benchmark register. Timelines and scope are ITQAN proposals.
03 Lean operational assessment and roadmap
Service S03 | IE and Lean | Proposed pilot 1–3 weeks
Identify the most important operational losses and establish a practical implementation sequence.
Client need and standard scope
Owners and operations leaders facing competing problems, uncertain priorities or weak performance visibility. One site and one principal value stream; agreed interviews, observations and available data review.
Delivery activities
Agree business questions, assessment boundaries and sponsor priorities.
Observe work and interview process owners and frontline staff.
Validate key data definitions; map the current process and performance.
Identify constraints, waiting, rework, movement and management-system gaps.
Prioritize opportunities by evidence, expected benefit, effort, risk and readiness.
Client deliverables
Executive diagnostic report and current-state map
Baseline KPI sheet and data-gap register
Prioritized opportunity register with benefit assumptions
Thirty, sixty and ninety day implementation roadmap
Measurement and acceptance
Measures: Baseline completeness; management agreement on priorities; assigned owners; approved next-stage projects.
Completion: Management reviews the evidence and approves a prioritized roadmap with owners and dependencies.
Client inputs and application
Sponsor access, operating records, representative site access and staff availability.
Illustrative application: Before purchasing extra equipment, assess whether downtime, materials, scheduling or rework explains missed deliveries.
Scope conditions and benchmark
Opportunity values are estimates until tested. This package does not include implementation of every identified opportunity.
Published service references: R3. See the benchmark register. Timelines and scope are ITQAN proposals.
04 Lean flow and service process improvement
Service S04 | IE and Lean | Proposed pilot 6–10 weeks
Reduce end-to-end waiting and improve reliability from request to successful completion.
Client need and standard scope
Order processing, logistics, finance administration, customer support, public services and manufacturing workflows. One workflow with defined start, finish, case types and participating teams.
Delivery activities
Define customer requirements and operational start and completion timestamps.
Measure processing, waiting, handoffs, rework and backlog age.
Analyze arrivals, completion capacity, bottlenecks and approval delays.
Redesign workflow, decision authority, batching and prioritization rules.
Pilot changes; track typical and slow-case performance; establish escalation.
Client deliverables
Current and future-state workflow
Queue and delay analysis
Responsibilities and service-level definitions
Pilot results, escalation rules and performance dashboard
Measurement and acceptance
Measures: Median and 90th-percentile lead time; on-time completion; aged backlog; first-time-complete rate.
Completion: Revised workflow is approved and trialed; required checks remain effective; owner accepts service monitoring.
Client inputs and application
Case-level timestamps where available, arrival volumes, case mix, service commitments and process-owner support.
Illustrative application: Application-to-decision or quotation-to-order can be improved by reducing incomplete inputs and queues between approvals.
Scope conditions and benchmark
Clinical or regulated decisions remain with authorized owners. Software development or system integration is a separate scope.
Published service references: R4 R5. See the benchmark register. Timelines and scope are ITQAN proposals.
05 Six Sigma defect and variation reduction
Service S05 | CSSBB | Proposed pilot 8–16 weeks
Resolve a recurring measurable defect or variation problem through a documented DMAIC project.
Client need and standard scope
Manufacturers with scrap and rework; service organizations with transaction errors and repeat complaints. One defect category, quality characteristic or process family with measurable customer requirements.
Delivery activities
Define the problem, customer requirements, financial relevance and project charter.
Measure the baseline using operational definitions and a suitable measurement-system assessment.
Analyze patterns and test suspected causes using methods appropriate to the data.
Improve through controlled trials or designed experiments where justified.
Control through standard methods, monitoring, reaction rules and verified handover.
Client deliverables
DMAIC charter and measurement plan
Baseline and measurement-system findings
Root-cause evidence and solution trial results
Control plan, revised instructions and benefits verification
Measurement and acceptance
Measures: Defect rate; first-pass yield; scrap and rework; variation; repeat complaints; cost of poor quality.
Completion: Agreed performance is demonstrated over an appropriate verification period; controls and response ownership operate.
Client inputs and application
Representative data, specifications, measurement equipment or records, process expertise and permission to trial changes.
Illustrative application: A rejection problem may require checking measurement reliability before testing process factors. An entry-error problem may require clearer inputs and error-proofing.
Scope conditions and benchmark
Capability indices require suitable specifications and assumptions; statistical association alone does not establish causation.
Published service references: R6 R7. See the benchmark register. Timelines and scope are ITQAN proposals.
06 Equipment productivity and changeover reduction
Service S06 | IE and Lean | Proposed pilot 6–10 weeks
Recover useful machine time by reducing operational losses and improving changeovers.
Client need and standard scope
Factories where critical equipment suffers repeated stops, slow running, long setups or startup defects. One critical machine or line and selected representative changeovers.
Delivery activities
Agree scheduled time, ideal-rate assumptions and consistent loss categories.
Establish trustworthy downtime, speed and quality recording.
Analyze dominant losses and observe changeovers directly.
Separate stopped-machine tasks from preparation possible before shutdown; improve sequencing and readiness.
Trial improved methods, train staff and establish operating reviews.
Client deliverables
Equipment-loss baseline and OEE model where appropriate
Downtime Pareto and changeover study
Revised setup checklist and standard sequence
Action plan, pilot results and sustainment controls
Measurement and acceptance
Measures: Good output per scheduled hour; unplanned downtime; setup duration; startup defects; OEE.
Completion: Repeatable pilot improvement is shown using unchanged agreed definitions and an assigned process owner.
Client inputs and application
Operating logs, machine-rate basis, access to setups, operators and maintenance personnel.
Illustrative application: A packaging line can prepare tools and materials before shutdown and standardize setup verification.
Scope conditions and benchmark
Technical maintenance and machine modifications require relevant specialists. Do not inflate OEE by excluding real losses.
Published service references: R8 R9. See the benchmark register. Timelines and scope are ITQAN proposals.
07 Inventory warehouse and replenishment improvement
Service S07 | IE and Lean | Proposed pilot 6–12 weeks
Improve material availability, warehouse execution and replenishment decisions.
Client need and standard scope
Stores, warehouses and factories with stockouts, high inventory, inaccuracies or slow picking. One zone or selected item family; agreed operational inventory and flow analysis.
Delivery activities
Assess item-master quality, units, locations and transaction reliability.
Validate selected physical stocks and investigate discrepancies.
Segment items by value, movement, demand variability and criticality.
Review demand and replenishment lead times; propose differentiated stock rules.
Pilot storage, picking, cycle counting and replenishment changes.
Client deliverables
Inventory data-quality assessment and segmentation
Proposed stock parameters with assumptions
Storage and picking-flow recommendations
Cycle-count procedure and inventory dashboard
Measurement and acceptance
Measures: Stock accuracy; stockouts; fill rate; inventory days; obsolete stock; picking accuracy.
Completion: Client approves pilot parameters; stock records and service performance are monitored together.
Client inputs and application
Item-level demand and stock history, supplier lead times, purchase constraints and warehouse access.
Illustrative application: Fast-moving consumables and critical long-lead spares receive different replenishment policies.
Scope conditions and benchmark
Inventory reduction is not a universal objective. Complex network optimization and enterprise planning are separately scoped.
Published service references: R4 R10. See the benchmark register. Timelines and scope are ITQAN proposals.
08 Standard work SOPs and daily management
Service S08 | IE and Lean | Proposed pilot 4–8 weeks
Make work consistent and establish a regular routine for detecting and resolving problems.
Client need and standard scope
Teams whose results depend on individuals, inconsistent methods or weak follow-up. One department, up to five agreed processes and a proportionate daily management routine.
Delivery activities
Observe actual work and agree a workable preferred method with users.
Define process owners, checks, exceptions and decision authority.
Prepare and test SOPs, work instructions and forms.
Introduce workplace organization, visual standards and 5S where relevant.
Set KPI definitions, review meetings, action tracking and escalation; coach owners.
Client deliverables
Process maps and approved standard-work documents
Forms, checklists and document register
Visual-board templates and KPI dictionary
Training records and adherence review plan
Measurement and acceptance
Measures: Process adherence; recurring errors; overdue actions; onboarding time; selected operational KPIs.
Completion: Users demonstrate the method; current documents are accessible; management operates the review routine.
Client inputs and application
Process owners, document approvers, user participation and access to current procedures.
Illustrative application: A production team can review daily output and defects; an office can review backlog and overdue cases using the same ownership principles.
Scope conditions and benchmark
This is implementation support, not third-party certification. Dashboard software and integrations are separately scoped.
Published service references: R8 R11. See the benchmark register. Timelines and scope are ITQAN proposals.
09 Project planning scheduling and controls
Service S09 | PMP | Proposed pilot 3–6 weeks setup
Create a credible project baseline and timely visibility of delivery risks and progress.
Client need and standard scope
Organizations implementing plant improvements, new processes, systems or organizational projects. One project with agreed planning detail and reporting cycles.
Delivery activities
Confirm objectives, scope, deliverables and acceptance requirements.
Develop a work breakdown structure, dependencies, durations and resource assumptions.
Build a baseline schedule and align it with client-approved cost estimates.
Establish risk, issue, change and decision registers and escalation routes.
Define progress rules, reporting and forecasts; support handover and closeout.
Client deliverables
Project charter and scope baseline
Work breakdown structure and dependency-based schedule
Responsibilities and project controls registers
Progress dashboard, forecast and closeout checklist
Measurement and acceptance
Measures: Milestone reliability; forecast completion; overdue decisions; cost forecast; approved changes.
Completion: Sponsor approves the baseline; owners understand responsibilities; reporting follows agreed evidence rules.
Client inputs and application
Sponsor decisions, scope and estimates, delivery-team input, supplier commitments and reporting access.
Illustrative application: An equipment-installation project can coordinate vendor delivery, site readiness, training and acceptance as one integrated schedule.
Scope conditions and benchmark
Cost estimates require client or technical-owner approval. Engineering design and contract legal advice remain separate.
Published service references: R12 R13. See the benchmark register. Timelines and scope are ITQAN proposals.
10 Project review and recovery
Service S10 | PMP | Proposed pilot 2–4 weeks planning
Establish the condition of a troubled project and a decision-ready recovery approach.
Client need and standard scope
Projects with repeatedly missed dates, unreliable forecasts, unclear scope or unresolved decisions. One project; diagnosis and recovery planning followed by separately agreed implementation support.
Delivery activities
Review scope, commitments, reports, costs and governance records.
Validate completed work and the remaining deliverables.
Assess schedule logic, dependencies, resources and unresolved decisions.
Develop recovery options with scope, time, cost and risk tradeoffs.
Obtain sponsor decisions and establish a revised baseline and monitoring routine.
Client deliverables
Independent project health assessment
Remaining-scope and delivery-constraint register
Recovery options and sponsor decision log
Approved recovery schedule and monitoring dashboard
Measurement and acceptance
Measures: Forecast reliability; overdue critical actions; decision closure; delivery against the revised baseline.
Completion: Sponsor selects a feasible option and accepts the revised baseline, assumptions and dependencies.
Client inputs and application
Complete project records, access to team and suppliers, sponsor authority and timely decisions.
Illustrative application: A delayed rollout may require staged delivery, scope decisions and resource changes before a revised completion date is credible.
Scope conditions and benchmark
Recovery feasibility depends on client authority, funding and supplier commitments; completion cannot be guaranteed at diagnosis.
Published service references: R12 R14. See the benchmark register. Timelines and scope are ITQAN proposals.
11 PMO setup and managed project support
Service S11 | PMP | Proposed pilot 8–12 weeks setup
Build proportionate governance and support for a portfolio of projects.
Client need and standard scope
Businesses with inconsistent project practices, weak portfolio visibility or competing resource priorities. Initial PMO setup for up to five pilot projects; managed support defined separately.
Delivery activities
Assess current project practices and leadership information needs.
Define PMO purpose, authority, service catalogue and operating responsibilities.
Establish intake, prioritization, governance gates and reporting standards.
Develop portfolio visibility, resource-conflict escalation and benefits ownership.
Pilot templates and reviews; coach project owners; transition to ongoing operation.
Client deliverables
PMO charter and service catalogue
Project intake and prioritization method
Governance calendar and standard toolkit
Portfolio dashboard, benefits register and operating guide
Measurement and acceptance
Measures: Reporting reliability; milestone performance; overdue decisions; resource conflicts; benefits review completion.
Completion: Pilot governance cycles are completed; reporting is usable; PMO responsibilities and ownership are approved.
Client inputs and application
Executive sponsorship, project inventory, project-owner participation and agreement on PMO authority.
Illustrative application: A growing manufacturer can consolidate expansion, maintenance and system projects into one leadership review.
Scope conditions and benchmark
Use a system proportionate to the portfolio. A retainer must define days, active projects, response times and additional-work rates.
Published service references: R12 R15. See the benchmark register. Timelines and scope are ITQAN proposals.
12 Training and improvement project coaching
Service S12 | Combined | Proposed pilot Course plus coaching
Develop practical capability through applied learning and reviewed workplace projects.
Client need and standard scope
Supervisors, engineers, analysts, project owners and managers needing to apply improvement methods. An agreed cohort and course; workplace coaching and assessment limits specified in the proposal.
Delivery activities
Assess learning needs and select relevant workplace examples.
Deliver focused instruction with exercises and practical templates.
Assign an appropriate work-based application or improvement project.
Coach teams through evidence, analysis, implementation and controls.
Assess learning and application; report progress to the sponsor.
Client deliverables
Course materials and exercises
Reusable tools and templates
Assessment and coaching records
Completion records and sponsor progress summary
Measurement and acceptance
Measures: Demonstrated competence; workplace application; project milestones; verified project outcomes where available.
Completion: Agreed exercises and application evidence are reviewed; completion criteria are transparent.
Client inputs and application
Participant prerequisites, attendance commitment, sponsor support and approved workplace data.
Illustrative application: Options include work measurement, line balancing, 5S, A3, DMAIC, statistical quality tools and project planning.
Scope conditions and benchmark
Issue ITQAN completion records accurately. Do not imply ASQ or PMI authorization, endorsement or professional certification.
Published service references: R6 R16. See the benchmark register. Timelines and scope are ITQAN proposals.
Engagement and benefit verification
A consistent implementation method
Agree the problem and scope; validate the baseline; investigate causes; pilot approved changes; verify results; transfer ownership; review sustainment. Each stage ends with a short review of evidence, decisions and outstanding dependencies.
Benefits must be classified correctly
| Benefit | Verification basis |
|---|---|
| Realized cash savings | Actual expenditure reduced, adjusted for volume, price and other relevant changes. |
| Released capacity | Hours or equipment time freed. State how the organization uses that capacity. |
| Cost avoidance | Future expenditure no longer required. Retain the approved counterfactual and assumptions. |
| Working capital release | Inventory or receivables reduction assessed separately from recurring operating savings. |
| Service or quality improvement | Verified improvement in defined customer or process measures; monetize only with a defensible basis. |
Baseline and target agreement
Agree the metric definition, source, measurement period, process boundaries and case or product mix. Select a verification period that provides sufficient observations. Record changes in demand, staffing, prices and operating conditions. Finance or the designated client owner validates monetary claims. Avoid double counting the same improvement across projects.
Scope and commercial terms
Every proposal defines sites, shifts, processes, deliverables, review cycles, client responsibilities, consulting days, travel, specialist inputs and implementation costs. Equipment, software, testing and client implementation labor are identified separately. Added processes or materially changed requirements follow written change control.
Handover
Completion includes approved outputs, trained owners, accessible records, monitoring definitions and response rules. Any follow-up review has a specified date and scope. Service targets are agreed after assessment and are not universal guarantees.
Benchmark register
The sources below support the existence of the service categories. They do not endorse ITQAN, establish competitor prices or prove ITQAN project results. Provider examples are selective rather than a comprehensive ranking. Source basis compiled 20 October 2026 from published provider and professional-body material.
R1 PMC Industrial Engineering productivity and work measurement https://pmcorp.com/blog/enhancing-employee-productivity-through-industrial-engineering-consulting/
R2 First Key Consulting Time studies capacity and facility layout https://firstkey.com/consulting-services/sustainability-and-supply-chain/industrial-engineering-and-business-process-management/
R3 TBM Consulting Assessment and implementation approach https://tbmcg.co.uk/apporach/
R4 Kaizen Institute Operations consulting across manufacturing supply chain and services https://kaizen.com/consulting/operations/
R5 Mayo Clinic Management Engineering and Consulting Service process and queue improvement case studies https://managementengineeringandconsulting.mayoclinic.org/case-studies/
R6 Kaizen Institute Lean Six Sigma consulting https://kaizen.com/consulting/lean-six-sigma/
R7 ASQ Six Sigma belt roles and DMAIC competence https://asq.org/quality-resources/sixsigma/belts-executives-champions
R8 Kaizen Institute Manufacturing operations standard work and quality https://kaizen.com/consulting/manufacturing-operations/
R9 Gemba Technical Consulting Industrial Engineering constraint analysis and standard work https://gembatechnical.com/services
R10 TBM Consulting Published operational excellence and supply chain practice https://tbmcg.com/available-positions/senior-management-consultant/
R11 TBM Consulting Management system implementation case study https://tbmcg.co.uk/case-study/pharmaceutical-manufacturer-uses-management-system-for-growth-uk/
R12 PM Solutions Management consulting and project program services https://www.pmsolutions.com/management-consulting-services
R13 PMI PMP professional capability context https://www.pmi.org/certifications/project-management-pmp
R14 PM Solutions Troubled project recovery cases https://www.pmsolutions.com/case-studies/category/troubled-project-recovery/
R15 PM Solutions PMO and project management as a service practice https://www.pmsolutions.com/insights/
R16 ASQ Lean Six Sigma training example https://asq.org/training/lean-six-sigma-black-belt-transition-vlssbbt2025asq