ITQAN Industrial Technologies
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DETAILED SERVICE CATALOGUE

Know the scope.
Know what you receive.

Pilot windows are indicative elapsed estimates. Data, approvals, operating cycles and client resources determine the final schedule.

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Each engagement defines its sites, shifts, owners, deliverables and acceptance criteria before delivery.

S01 Work measurement and productivity improvementS02 Facility layout and material flow improvementS03 Lean operational assessment and roadmapS04 Lean flow and service process improvementS05 Six Sigma defect and variation reductionS06 Equipment productivity and changeover reductionS07 Inventory warehouse and replenishment improvementS08 Standard work SOPs and daily managementS09 Project planning scheduling and controlsS10 Project review and recoveryS11 PMO setup and managed project supportS12 Training and improvement project coaching
Service S01 | IE | Proposed pilot 4–8 weeks

Work measurement and productivity improvement

Establish reliable work methods, capacity and staffing assumptions, then improve good output using the available resources.

Client need and standard scope

Factories with low output or overtime; administrative and service teams with backlogs or uneven workloads. One production line or service team, selected operations, one agreed shift pattern and a defined product or case mix.

Delivery activities

Agree demand, operating conditions and output definitions; review existing standards and staffing.

Observe task sequences and collect time-study or work-sampling data, including interruptions and rework.

Improve the work method before calculating standards; document performance ratings and allowances when used.

Model bottlenecks, capacity and staffing scenarios; trial revised task allocation and methods.

Compare pilot results under comparable conditions; train supervisors and transfer the monitoring routine.

Client deliverables

Time-study dataset and methods report

Capacity and manpower model with assumptions

Line or workload balance and bottleneck analysis

Standard-work sheets, pilot report and control dashboard

Measurement and acceptance

Measures: Good output per paid labor hour; throughput; overtime; backlog; first-pass quality.

Completion: Client approves study assumptions and standard methods; pilot results are reviewed; a process owner accepts monitoring responsibilities.

Client inputs and application

Demand, staffing and shift records; output and rework history; access to representative work; supervisor and employee participation.

Illustrative application: A garment line can rebalance work between stations. An invoice team can redistribute tasks and remove repeat handling. These are application examples, not claimed ITQAN results.

Scope conditions

Predetermined motion-time systems require relevant competence and any applicable licensing. Capacity released is reported separately from realized cash savings.

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Service S02 | IE | Proposed pilot 4–8 weeks

Facility layout and material flow improvement

Improve the arrangement of workstations, storage and movement to support efficient operations.

Client need and standard scope

Manufacturing sites, warehouses and processing facilities facing congestion, excess handling or expansion. One department, warehouse zone or production area; operational layouts at an agreed level of detail.

Delivery activities

Document space, equipment footprints, access requirements and operational constraints.

Map material routes and measure distances, frequency, handling and intermediate storage.

Develop alternative block layouts using flow and adjacency requirements.

Compare options for movement, capacity, disruption, investment and maintainability.

Support phased relocation planning and review post-change flow.

Client deliverables

Current layout and material-flow map

Movement and handling analysis

Alternative layouts and selection matrix

Preferred operational layout and phased implementation plan

Measurement and acceptance

Measures: Travel distance per unit or order; handling time; work in progress; usable space; throughput.

Completion: Client selects an option, technical constraints are reviewed and implementation responsibilities are agreed.

Client inputs and application

Accurate dimensions, equipment data, movement volumes, access constraints and designated technical reviewers.

Illustrative application: A store can relocate fast-moving items nearer dispatch. A factory can reduce repeated movement between disconnected process steps.

Scope conditions

Building, fire, structural, electrical and detailed conveyor engineering are separately scoped with qualified specialists.

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Service S03 | IE and Lean | Proposed pilot 1–3 weeks

Lean operational assessment and roadmap

Identify the most important operational losses and establish a practical implementation sequence.

Client need and standard scope

Owners and operations leaders facing competing problems, uncertain priorities or weak performance visibility. One site and one principal value stream; agreed interviews, observations and available data review.

Delivery activities

Agree business questions, assessment boundaries and sponsor priorities.

Observe work and interview process owners and frontline staff.

Validate key data definitions; map the current process and performance.

Identify constraints, waiting, rework, movement and management-system gaps.

Prioritize opportunities by evidence, expected benefit, effort, risk and readiness.

Client deliverables

Executive diagnostic report and current-state map

Baseline KPI sheet and data-gap register

Prioritized opportunity register with benefit assumptions

Thirty, sixty and ninety day implementation roadmap

Measurement and acceptance

Measures: Baseline completeness; management agreement on priorities; assigned owners; approved next-stage projects.

Completion: Management reviews the evidence and approves a prioritized roadmap with owners and dependencies.

Client inputs and application

Sponsor access, operating records, representative site access and staff availability.

Illustrative application: Before purchasing extra equipment, assess whether downtime, materials, scheduling or rework explains missed deliveries.

Scope conditions

Opportunity values are estimates until tested. This package does not include implementation of every identified opportunity.

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Service S04 | IE and Lean | Proposed pilot 6–10 weeks

Lean flow and service process improvement

Reduce end-to-end waiting and improve reliability from request to successful completion.

Client need and standard scope

Order processing, logistics, finance administration, customer support, public services and manufacturing workflows. One workflow with defined start, finish, case types and participating teams.

Delivery activities

Define customer requirements and operational start and completion timestamps.

Measure processing, waiting, handoffs, rework and backlog age.

Analyze arrivals, completion capacity, bottlenecks and approval delays.

Redesign workflow, decision authority, batching and prioritization rules.

Pilot changes; track typical and slow-case performance; establish escalation.

Client deliverables

Current and future-state workflow

Queue and delay analysis

Responsibilities and service-level definitions

Pilot results, escalation rules and performance dashboard

Measurement and acceptance

Measures: Median and 90th-percentile lead time; on-time completion; aged backlog; first-time-complete rate.

Completion: Revised workflow is approved and trialed; required checks remain effective; owner accepts service monitoring.

Client inputs and application

Case-level timestamps where available, arrival volumes, case mix, service commitments and process-owner support.

Illustrative application: Application-to-decision or quotation-to-order can be improved by reducing incomplete inputs and queues between approvals.

Scope conditions

Clinical or regulated decisions remain with authorized owners. Software development or system integration is a separate scope.

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Service S05 | CSSBB | Proposed pilot 8–16 weeks

Six Sigma defect and variation reduction

Resolve a recurring measurable defect or variation problem through a documented DMAIC project.

Client need and standard scope

Manufacturers with scrap and rework; service organizations with transaction errors and repeat complaints. One defect category, quality characteristic or process family with measurable customer requirements.

Delivery activities

Define the problem, customer requirements, financial relevance and project charter.

Measure the baseline using operational definitions and a suitable measurement-system assessment.

Analyze patterns and test suspected causes using methods appropriate to the data.

Improve through controlled trials or designed experiments where justified.

Control through standard methods, monitoring, reaction rules and verified handover.

Client deliverables

DMAIC charter and measurement plan

Baseline and measurement-system findings

Root-cause evidence and solution trial results

Control plan, revised instructions and benefits verification

Measurement and acceptance

Measures: Defect rate; first-pass yield; scrap and rework; variation; repeat complaints; cost of poor quality.

Completion: Agreed performance is demonstrated over an appropriate verification period; controls and response ownership operate.

Client inputs and application

Representative data, specifications, measurement equipment or records, process expertise and permission to trial changes.

Illustrative application: A rejection problem may require checking measurement reliability before testing process factors. An entry-error problem may require clearer inputs and error-proofing.

Scope conditions

Capability indices require suitable specifications and assumptions; statistical association alone does not establish causation.

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Service S06 | IE and Lean | Proposed pilot 6–10 weeks

Equipment productivity and changeover reduction

Recover useful machine time by reducing operational losses and improving changeovers.

Client need and standard scope

Factories where critical equipment suffers repeated stops, slow running, long setups or startup defects. One critical machine or line and selected representative changeovers.

Delivery activities

Agree scheduled time, ideal-rate assumptions and consistent loss categories.

Establish trustworthy downtime, speed and quality recording.

Analyze dominant losses and observe changeovers directly.

Separate stopped-machine tasks from preparation possible before shutdown; improve sequencing and readiness.

Trial improved methods, train staff and establish operating reviews.

Client deliverables

Equipment-loss baseline and OEE model where appropriate

Downtime Pareto and changeover study

Revised setup checklist and standard sequence

Action plan, pilot results and sustainment controls

Measurement and acceptance

Measures: Good output per scheduled hour; unplanned downtime; setup duration; startup defects; OEE.

Completion: Repeatable pilot improvement is shown using unchanged agreed definitions and an assigned process owner.

Client inputs and application

Operating logs, machine-rate basis, access to setups, operators and maintenance personnel.

Illustrative application: A packaging line can prepare tools and materials before shutdown and standardize setup verification.

Scope conditions

Technical maintenance and machine modifications require relevant specialists. Do not inflate OEE by excluding real losses.

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Service S07 | IE and Lean | Proposed pilot 6–12 weeks

Inventory warehouse and replenishment improvement

Improve material availability, warehouse execution and replenishment decisions.

Client need and standard scope

Stores, warehouses and factories with stockouts, high inventory, inaccuracies or slow picking. One zone or selected item family; agreed operational inventory and flow analysis.

Delivery activities

Assess item-master quality, units, locations and transaction reliability.

Validate selected physical stocks and investigate discrepancies.

Segment items by value, movement, demand variability and criticality.

Review demand and replenishment lead times; propose differentiated stock rules.

Pilot storage, picking, cycle counting and replenishment changes.

Client deliverables

Inventory data-quality assessment and segmentation

Proposed stock parameters with assumptions

Storage and picking-flow recommendations

Cycle-count procedure and inventory dashboard

Measurement and acceptance

Measures: Stock accuracy; stockouts; fill rate; inventory days; obsolete stock; picking accuracy.

Completion: Client approves pilot parameters; stock records and service performance are monitored together.

Client inputs and application

Item-level demand and stock history, supplier lead times, purchase constraints and warehouse access.

Illustrative application: Fast-moving consumables and critical long-lead spares receive different replenishment policies.

Scope conditions

Inventory reduction is not a universal objective. Complex network optimization and enterprise planning are separately scoped.

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Service S08 | IE and Lean | Proposed pilot 4–8 weeks

Standard work SOPs and daily management

Make work consistent and establish a regular routine for detecting and resolving problems.

Client need and standard scope

Teams whose results depend on individuals, inconsistent methods or weak follow-up. One department, up to five agreed processes and a proportionate daily management routine.

Delivery activities

Observe actual work and agree a workable preferred method with users.

Define process owners, checks, exceptions and decision authority.

Prepare and test SOPs, work instructions and forms.

Introduce workplace organization, visual standards and 5S where relevant.

Set KPI definitions, review meetings, action tracking and escalation; coach owners.

Client deliverables

Process maps and approved standard-work documents

Forms, checklists and document register

Visual-board templates and KPI dictionary

Training records and adherence review plan

Measurement and acceptance

Measures: Process adherence; recurring errors; overdue actions; onboarding time; selected operational KPIs.

Completion: Users demonstrate the method; current documents are accessible; management operates the review routine.

Client inputs and application

Process owners, document approvers, user participation and access to current procedures.

Illustrative application: A production team can review daily output and defects; an office can review backlog and overdue cases using the same ownership principles.

Scope conditions

This is implementation support, not third-party certification. Dashboard software and integrations are separately scoped.

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Service S09 | PMP | Proposed pilot 3–6 weeks setup

Project planning scheduling and controls

Create a credible project baseline and timely visibility of delivery risks and progress.

Client need and standard scope

Organizations implementing plant improvements, new processes, systems or organizational projects. One project with agreed planning detail and reporting cycles.

Delivery activities

Confirm objectives, scope, deliverables and acceptance requirements.

Develop a work breakdown structure, dependencies, durations and resource assumptions.

Build a baseline schedule and align it with client-approved cost estimates.

Establish risk, issue, change and decision registers and escalation routes.

Define progress rules, reporting and forecasts; support handover and closeout.

Client deliverables

Project charter and scope baseline

Work breakdown structure and dependency-based schedule

Responsibilities and project controls registers

Progress dashboard, forecast and closeout checklist

Measurement and acceptance

Measures: Milestone reliability; forecast completion; overdue decisions; cost forecast; approved changes.

Completion: Sponsor approves the baseline; owners understand responsibilities; reporting follows agreed evidence rules.

Client inputs and application

Sponsor decisions, scope and estimates, delivery-team input, supplier commitments and reporting access.

Illustrative application: An equipment-installation project can coordinate vendor delivery, site readiness, training and acceptance as one integrated schedule.

Scope conditions

Cost estimates require client or technical-owner approval. Engineering design and contract legal advice remain separate.

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Service S10 | PMP | Proposed pilot 2–4 weeks planning

Project review and recovery

Establish the condition of a troubled project and a decision-ready recovery approach.

Client need and standard scope

Projects with repeatedly missed dates, unreliable forecasts, unclear scope or unresolved decisions. One project; diagnosis and recovery planning followed by separately agreed implementation support.

Delivery activities

Review scope, commitments, reports, costs and governance records.

Validate completed work and the remaining deliverables.

Assess schedule logic, dependencies, resources and unresolved decisions.

Develop recovery options with scope, time, cost and risk tradeoffs.

Obtain sponsor decisions and establish a revised baseline and monitoring routine.

Client deliverables

Independent project health assessment

Remaining-scope and delivery-constraint register

Recovery options and sponsor decision log

Approved recovery schedule and monitoring dashboard

Measurement and acceptance

Measures: Forecast reliability; overdue critical actions; decision closure; delivery against the revised baseline.

Completion: Sponsor selects a feasible option and accepts the revised baseline, assumptions and dependencies.

Client inputs and application

Complete project records, access to team and suppliers, sponsor authority and timely decisions.

Illustrative application: A delayed rollout may require staged delivery, scope decisions and resource changes before a revised completion date is credible.

Scope conditions

Recovery feasibility depends on client authority, funding and supplier commitments; completion cannot be guaranteed at diagnosis.

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Service S11 | PMP | Proposed pilot 8–12 weeks setup

PMO setup and managed project support

Build proportionate governance and support for a portfolio of projects.

Client need and standard scope

Businesses with inconsistent project practices, weak portfolio visibility or competing resource priorities. Initial PMO setup for up to five pilot projects; managed support defined separately.

Delivery activities

Assess current project practices and leadership information needs.

Define PMO purpose, authority, service catalogue and operating responsibilities.

Establish intake, prioritization, governance gates and reporting standards.

Develop portfolio visibility, resource-conflict escalation and benefits ownership.

Pilot templates and reviews; coach project owners; transition to ongoing operation.

Client deliverables

PMO charter and service catalogue

Project intake and prioritization method

Governance calendar and standard toolkit

Portfolio dashboard, benefits register and operating guide

Measurement and acceptance

Measures: Reporting reliability; milestone performance; overdue decisions; resource conflicts; benefits review completion.

Completion: Pilot governance cycles are completed; reporting is usable; PMO responsibilities and ownership are approved.

Client inputs and application

Executive sponsorship, project inventory, project-owner participation and agreement on PMO authority.

Illustrative application: A growing manufacturer can consolidate expansion, maintenance and system projects into one leadership review.

Scope conditions

Use a system proportionate to the portfolio. A retainer must define days, active projects, response times and additional-work rates.

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Service S12 | Combined | Proposed pilot Course plus coaching

Training and improvement project coaching

Develop practical capability through applied learning and reviewed workplace projects.

Client need and standard scope

Supervisors, engineers, analysts, project owners and managers needing to apply improvement methods. An agreed cohort and course; workplace coaching and assessment limits specified in the proposal.

Delivery activities

Assess learning needs and select relevant workplace examples.

Deliver focused instruction with exercises and practical templates.

Assign an appropriate work-based application or improvement project.

Coach teams through evidence, analysis, implementation and controls.

Assess learning and application; report progress to the sponsor.

Client deliverables

Course materials and exercises

Reusable tools and templates

Assessment and coaching records

Completion records and sponsor progress summary

Measurement and acceptance

Measures: Demonstrated competence; workplace application; project milestones; verified project outcomes where available.

Completion: Agreed exercises and application evidence are reviewed; completion criteria are transparent.

Client inputs and application

Participant prerequisites, attendance commitment, sponsor support and approved workplace data.

Illustrative application: Options include work measurement, line balancing, 5S, A3, DMAIC, statistical quality tools and project planning.

Scope conditions

Issue ITQAN completion records accurately. Do not imply ASQ or PMI authorization, endorsement or professional certification.

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Engagement and benefit verification

A consistent implementation method

Agree the problem and scope; validate the baseline; investigate causes; pilot approved changes; verify results; transfer ownership; review sustainment. Each stage ends with a short review of evidence, decisions and outstanding dependencies.

Benefits must be classified correctly

Baseline and target agreement

Agree the metric definition, source, measurement period, process boundaries and case or product mix. Select a verification period that provides sufficient observations. Record changes in demand, staffing, prices and operating conditions. Finance or the designated client owner validates monetary claims. Avoid double counting the same improvement across projects.

Scope and commercial terms

Every proposal defines sites, shifts, processes, deliverables, review cycles, client responsibilities, consulting days, travel, specialist inputs and implementation costs. Equipment, software, testing and client implementation labor are identified separately. Added processes or materially changed requirements follow written change control.

Handover

Completion includes approved outputs, trained owners, accessible records, monitoring definitions and response rules. Any follow-up review has a specified date and scope. Service targets are agreed after assessment and are not universal guarantees.

BenefitVerification basis
Realized cash savingsActual expenditure reduced, adjusted for volume, price and other relevant changes.
Released capacityHours or equipment time freed. State how the organization uses that capacity.
Cost avoidanceFuture expenditure no longer required. Retain the approved counterfactual and assumptions.
Working capital releaseInventory or receivables reduction assessed separately from recurring operating savings.
Service or quality improvementVerified improvement in defined customer or process measures; monetize only with a defensible basis.